We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You must also provide your order number or proof of purchase.

To start a return, please contact us at:
info@hackneyteas.co.uk

We will provide you with the return address and further instructions. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time for return-related questions at:
info@hackneyteas.co.uk

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it.

Exchanges

The fastest way to ensure you get the item you want is to return the original item. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
info@hackneyteas.co.uk