Privacy Policy

1. Introduction

Hackney Teas Ltd places a high priority on data privacy and is fully committed to safeguarding and respecting your privacy. This Privacy Policy explains how and why we, as the data controller, collect, store, and process personal data in connection with the distribution and sale of our products. Throughout this Privacy Notice, we refer to our services collectively as the “Services”.

Personal data refers to information that identifies you, such as your name, email address, payment details, and information relating to your use of our website.

We process personal data in a fair, lawful, and transparent manner. This Privacy Notice outlines the personal data we collect and how we use it. We will only collect and use your personal data for the following purposes:

• Providing our services
• Improving and developing our services
• Tailoring marketing communications to your interests
• Complying with legal and regulatory obligations

This notice may be updated periodically. If significant changes occur, we will notify users through our website or other appropriate communication channels.

If you have questions regarding this policy, please contact us at:
info@hackneyteas.co.uk

2. Who We Are

References to “we”, “our”, or “us” refer to:

Hackney Teas Ltd

Hackney Teas Ltd operates as a retailer and distributor of tea products in the United Kingdom.

Company number: 16022544
Registered address: 41 Broadway Market, London, England, E8 4PH

For more information about our services and products, please visit our website.

3. Your Rights & Our Commitment to You

Under applicable data protection laws, including the UK GDPR, you have a number of rights regarding your personal data.

Hackney Teas Ltd is committed to ensuring you can exercise these rights easily.

Your rights include:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to data portability
Right to restrict processing
Right to object
Right to withdraw consent
Right to lodge a complaint

You may contact us directly or lodge a complaint with the Information Commissioner's Office (ICO).

We encourage you to contact us first so we can resolve any concerns.

Contact:
info@hackneyteas.co.uk

Cookies Preferences
You can manage cookie preferences through our website settings or through your browser settings. For more details about our use of cookies, please refer to our Cookie Policy.

4. The Personal Data We Collect

Personal data refers to any information capable of identifying an individual.

Depending on how you interact with our Services, we may collect the following types of personal data:

Information provided directly by you
• Name and surname
• Email address
• Telephone number
• Billing address
• Delivery address
• Payment information (processed via secure payment providers)
• Order history
• Shopping preferences
• Customer service enquiries or feedback
• Marketing preferences

Information collected automatically
When you use our website, we may collect:

• IP address
• Device type and browser information
• Website usage and browsing behaviour
• Referring website or links
• Visit times and pages viewed

Cookies and similar technologies
We use cookies and tracking technologies to improve website functionality, measure performance, and personalise marketing communications.

Customer feedback
You may voluntarily provide feedback regarding our products or services.

5. How We Collect Your Data

We may collect personal data when you:

• Visit our website
• Create an account
• Place an order
• Contact customer support
• Engage with us via social media
• Subscribe to marketing communications
• Participate in surveys or promotional activities

Data from third parties
We may also receive information from trusted third parties including:

• Payment processors
• Website analytics providers (such as Google Analytics)
• Marketing platforms
• Social media platforms
• Delivery and logistics providers

6. How We Use Your Personal Data

We only process personal data where we have a lawful basis to do so.

These include:

• Your consent
• Performance of a contract with you
• Legitimate business interests
• Compliance with legal obligations

We use personal data to:

• Process and fulfil orders
• Provide customer support
• Manage user accounts
• Deliver purchased products
• Send administrative communications
• Improve website performance and services
• Prevent fraud and ensure security
• Send marketing communications where consent has been provided

7. How We Share Your Data

We may share personal data with trusted third parties where necessary to operate our business.

These may include:

• Website hosting providers
• Cloud storage providers
• Payment processors
• Delivery and logistics providers
• Marketing and analytics providers
• Customer support platforms
• Professional advisers including lawyers, accountants, and insurers

We may also disclose personal data when required by law or regulatory authorities.

8. Marketing Preferences, Adverts and Cookies

Marketing communications

We may send marketing communications where:

• You have opted in to receive them
• You have purchased products and have not opted out

You may unsubscribe at any time using the unsubscribe link in marketing emails.

Targeted advertising and analytics

We may use tools such as:

• Google Analytics
• Meta (Facebook / Instagram) advertising tools
• Other advertising technologies

Cookies help us:

• Understand website traffic
• Improve website functionality
• Personalise user experience

You can disable cookies through your browser settings, although some website functionality may be affected.

9. Links to Other Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before submitting personal data.

10. Transferring Your Data Outside the UK or EEA

In some circumstances, personal data may be transferred outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place such as:

• Countries recognised as providing adequate data protection
• Standard contractual clauses approved by regulators
• Explicit user consent where required

11. Storing, Securing and Retaining Your Data

Data storage

We retain personal data only for as long as necessary to:

• Provide services
• Fulfil contractual obligations
• Comply with legal and tax requirements
• Resolve disputes
• Prevent fraud

Security measures

We implement appropriate security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.

These measures include:

• Secure encrypted connections
• Access controls
• Internal data protection procedures

If a data breach occurs that poses risk to users, we will notify affected individuals and relevant authorities where legally required.

12. Children

Our website and products are intended for a general audience.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a child without parental consent, we will take steps to delete that information.

Parents or guardians who believe their child has provided personal data should contact us immediately.

GDPR and CCPA Compliance

This Privacy Policy is designed to comply with applicable data protection laws including:

• UK General Data Protection Regulation (UK GDPR)
• California Consumer Privacy Act (CCPA)