Some items in our store may be offered as subscriptions, pre-orders, or similar purchase options. This Cancellation Policy explains how you can manage or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the frequency and duration you select at checkout.

Your payment details are processed securely, and you will be charged for each delivery unless you choose a prepaid option.

Subscriptions may automatically renew at the end of their term. If you do not wish to renew your subscription, you may cancel it at any time before the next billing cycle.

You can manage, change, or cancel your subscription using the link provided in your order confirmation email or by contacting us directly at:

info@hackneyteas.co.uk

Order Cancellations

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Returns & Refunds

For more information regarding returns and refunds, please refer to our Returns & Refund Policy.

Contact

If you have any questions about cancellations, please contact us at:

info@hackneyteas.co.uk